Return & Refund Policy
At Blunel, we want you to feel confident and comfortable when shopping with us. If your order is damaged, defective, incorrect, or does not match the product description, you may request a return within 10 calendar days of receiving it.
Return Eligibility
A product is eligible for return when:
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The return request is submitted within 10 calendar days of delivery.
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The product is unused, unworn, unwashed and unaltered.
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The original tags, packaging, accessories and invoice are included.
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The product was delivered damaged, defective or incorrect.
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The product is materially different from the description shown on our website.
Customers are encouraged to inspect their orders immediately after delivery. If an item arrives damaged, defective or incorrect, please contact us as soon as possible and provide clear photographs or an unboxing video where available.
Free Returns
Blunel does not charge a return or restocking fee for eligible returns within Bangladesh. For an approved return, Blunel will arrange the return process or provide return instructions. Customers should not send a product back without receiving return confirmation from us.
Products That Cannot Be Returned
For health, hygiene and safety reasons, the following products cannot be returned after their packaging, seal or hygiene protection has been opened or removed:
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Women’s underwear, bras and other intimate apparel
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Cosmetics, skincare, personal-care and beauty products
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Earrings and other hygiene-sensitive accessories
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Products that have been worn, washed, used, altered or damaged after delivery
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Products without their original tags, packaging or included accessories
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Clearance or final-sale products clearly marked as non-returnable before purchase
However, these products may still be eligible for a return if they were delivered damaged, defective, incorrect or with an intact package that has not been opened.
Size or Preference Issues
Please review the product description, measurements and size information before placing an order. A return requested because of an incorrect size selection, colour preference or change of mind may be accepted only if the product remains completely unused and meets all return conditions.
How to Request a Return
To request a return:
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Contact Blunel within 10 calendar days of receiving your order.
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Provide your order number, registered phone number and reason for return.
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Share clear photographs or an unboxing video if the item is damaged, defective or incorrect.
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Wait for return approval and instructions from our customer-support team.
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Pack the product securely with its original tags, packaging, accessories and invoice.
Return requests can be submitted through the contact information provided on our website.
Inspection and Approval
After receiving the returned product, our team will inspect it to confirm that it meets the conditions stated in this policy. Blunel reserves the right to decline a return if the product is used, washed, altered, damaged after delivery, or returned without its original tags or packaging.
Refunds
Once an eligible return is received and approved, the refund will be initiated within 7 business days. The time required for the amount to appear may vary depending on the original payment method, bank or payment provider.
Refunds will normally be issued through the original payment method. For cash-on-delivery orders, the customer may be asked to provide an eligible bank or mobile financial-service account.
Any original delivery charge may be refundable when the entire order was incorrect, damaged or defective. Delivery charges are otherwise non-refundable unless required by applicable law.
Exchanges
If an exchange is available, it will depend on product stock. If the requested replacement is unavailable, an eligible refund may be offered instead.
Order Cancellation
An order may be cancelled before it is dispatched by contacting Blunel promptly. Once an order has been dispatched, it will be handled according to this Return & Refund Policy.
Contact Us
If you have any questions or need help with a return, please contact Blunel using the official contact details available on our website:
We will review your request fairly and do our best to resolve the issue as quickly as possible.
Last updated: September 13, 2026
